If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
Fast, reliable delivery. Shipping fees depend on weight and destination, and many orders under 10kg ship free. For exact costs by country and weight, please see our shipping table.
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Returns & Refunds
You can return your order within 30 days of delivery for any reason. Email customerservice@aosom.eu to start a return. Return shipping is at your cost unless the item is faulty or incorrect.
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FAQ’s
All items include a 2-year warranty. If your product arrives defective or damaged, contact us within 14 days for a free replacement or full refund. For more common questions, see our full FAQ here.
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Contact Us
We’re here to help and reply within 24 hours on weekdays. Email customerservice@aosom.eu with any questions.
- - MODULARNI DIZAJN: Ovaj 7-dijelni set od ratana sastoji se od 4 središnja sjedala, 2 kutna sjedala i stola koji se može kombinirati prema vašim željama. Možete stvoriti veliki vanjski kauč ili 2 odvojena ljubavna sjedišta kako biste maksimalno uživali u zajedničkim trenucima.
- - KVALITETNI MATERIJALI: Vrtni set napravljen je od čvrstog galvaniziranog metalnog okvira i PE ratana, izdržljivijeg i otpornijeg materijala u usporedbi s prirodnim vijkom, koji podnosi dugotrajnu vanjsku upotrebu.
- - UDOBNO: Modularni vrtni kauč ima duboko sjedište i dolazi s jastučićima koji osiguravaju maksimalnu udobnost. Postoje stezanje koja drže jastučiće na mjestu.
- - ELEGANTNI STOL: Kvadratni vrtni stol od ratana ima originalni plastični vrh s izgledom drvenih letvica, pružajući dovoljno prostora za postavljanje pića i grickalica za uživanje u društvu.
- - SAVREMENI DIZAJN: Sa svojim elegantnim modernim stilom, ovaj set vrtnih ležaljki od ratana savršen je dodatak svakom vanjskom prostoru.
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Shipping & Return
We offer fast and reliable delivery, with shipping fees based on weight and destination. Many orders under 10kg ship free. For a full shipping cost breakdown by country and weight, please refer to our shipping table here. You have the right to return your order within 30 days of receiving it, for any reason. Please email us at customerservice@aosom.eu to initiate the return. You will need to cover the return shipping cost, except when the product is faulty or incorrect. All items are covered by a 2-year warranty. If your product arrives defective or damaged, contact us within 14 days for a free replacement or full refund.
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Dostava u 16 zemalja
Pružamo pouzdane usluge dostave u 16 zemalja unutar EU, osiguravajući široku dostupnost za naše klijente.
30 dana besplatnog povrata
Naša predanost zadovoljstvu kupaca ogleda se u našoj politici povrata od 30 dana, koja omogućuje jednostavan povrat proizvoda.
2 godine jamstva
Svi naši proizvodi imaju snažno jamstvo od 2 godine, što jamči kvalitetu i pouzdanost.
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FAQs
Please read our FAQs page to find out more.
How do l cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service at customerservice@aosom.eu as soon as possible.
Here’s what you can do:
- Contact our customer service via email.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.
How long does shipping take?
Our products are delivered to most parts of the EU within 3 to 10 business days. You can expect to receive your order within 4 to 11 business days after placing it. Delivery times may vary based on your location. For specific details, please refer to the transit time table in our Shipping Policy.
What if l order to an undeliverable location?
We deliver to most EU locations, but cannot ship to islands and remote areas. Orders to these locations will be canceled. For details, please refer to the Undeliverable Areas table in our Shipping Policy.
How do l initiate a return?
To start a return, contact our support team at CustomerService@Aosom.eu with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.