If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
Fast, reliable delivery. Shipping fees depend on weight and destination, and many orders under 10kg ship free. For exact costs by country and weight, please see our shipping table.
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Returns & Refunds
You can return your order within 30 days of delivery for any reason. Email customerservice@aosom.eu to start a return. Return shipping is at your cost unless the item is faulty or incorrect.
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FAQ’s
All items include a 2-year warranty. If your product arrives defective or damaged, contact us within 14 days for a free replacement or full refund. For more common questions, see our full FAQ here.
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Contact Us
We’re here to help and reply within 24 hours on weekdays. Email customerservice@aosom.eu with any questions.
- - ZA MNOGE SUNCOBRANE: Ova vanjska podloga za suncobrane pogodna je za štapove suncobrana promjera od 24 do 48 mm.
- - DIZAJN S PUNJENJEM: Ova podloga za vrtne suncobrane može težiti do 18 kg kada je napunjena pijeskom. Napomena: podloga nije vodonepropusna i ne može se puniti vodom.
- - KVALITETNI MATERIJALI: Ova podloga za suncobran izrađena je od PE plastike kako bi osigurala stabilnost i dugotrajnu izdržljivost, savršeno prikladna za vanjsku upotrebu.
- - POVEZANI PROIZVODI: Naša podloga za suncobran savršeno je kompatibilna s našim vrtni suncobranom Outsunny s kodom proizvoda 84D-032, molimo provjerite stranicu proizvoda za više detalja.
- - DIMENZIJE: Ukupne dimenzije: Ø45 x 33H cm, dimenzije štapa: Ø6.15 x 28H cm. Potrebna je lagana montaža.
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Specifications
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Assembly Instructions
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Shipping & Return
We offer fast and reliable delivery, with shipping fees based on weight and destination. Many orders under 10kg ship free. For a full shipping cost breakdown by country and weight, please refer to our shipping table here. You have the right to return your order within 30 days of receiving it, for any reason. Please email us at customerservice@aosom.eu to initiate the return. You will need to cover the return shipping cost, except when the product is faulty or incorrect. All items are covered by a 2-year warranty. If your product arrives defective or damaged, contact us within 14 days for a free replacement or full refund.
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Dostava u 16 zemalja
Pružamo pouzdane usluge dostave u 16 zemalja unutar EU, osiguravajući široku dostupnost za naše klijente.
30 dana besplatnog povrata
Naša predanost zadovoljstvu kupaca ogleda se u našoj politici povrata od 30 dana, koja omogućuje jednostavan povrat proizvoda.
2 godine jamstva
Svi naši proizvodi imaju snažno jamstvo od 2 godine, što jamči kvalitetu i pouzdanost.
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FAQs
Please read our FAQs page to find out more.
How do l cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service at customerservice@aosom.eu as soon as possible.
Here’s what you can do:
- Contact our customer service via email.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.
How long does shipping take?
Our products are delivered to most parts of the EU within 3 to 10 business days. You can expect to receive your order within 4 to 11 business days after placing it. Delivery times may vary based on your location. For specific details, please refer to the transit time table in our Shipping Policy.
What if l order to an undeliverable location?
We deliver to most EU locations, but cannot ship to islands and remote areas. Orders to these locations will be canceled. For details, please refer to the Undeliverable Areas table in our Shipping Policy.
How do l initiate a return?
To start a return, contact our support team at CustomerService@Aosom.eu with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
