3-Step Foldable Plastic Dog Staircase with Non-Slip Mats for Bed Sofa Load 15 kg 49x38x38 cm Cream

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service at customerservice@aosom.eu as soon as possible.

Here’s what you can do:

• Contact our customer service via email.
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.

Our products are delivered to most parts of the EU within 3 to 10 business days. You can expect to receive your order within 4 to 11 business days after placing it. Delivery times may vary based on your location. For specific details, please refer to the transit time table in our Shipping Policy.

We deliver to most EU locations, but cannot ship to islands and remote areas. Orders to these locations will be canceled. For details, please refer to the Undeliverable Areas table in our Shipping Policy.

To start a return, contact our support team at CustomerService@Aosom.eu with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.